The present website www.multibags.com (hereinafter referred to as "Website") belongs to the company "MULTIBAGS IKE" located in Serres, on the 1st km of the Serres-Drama highway (hereinafter referred to as "the Company"), with VAT number 999647940 (Serres Tax Office) and GEMI No. 1133888952000.

The use of the electronic pages and services of the Website by the visitor/user is subject to the unconditional agreement with the present terms of use, which apply to all content, pages, graphics, images, pictures, photographs and files included in the Website (hereinafter referred to as "the Terms of Use"). Therefore, the visitor/user must carefully read the Terms of Use before using its services and, if he/she does not agree, he/she must not use the services and the content of the Website.

The Company reserves the right to unilaterally modify the Terms of Use and any integral part thereof at any time without notice. The Company will post the current version of the Terms of Use in order to keep the visitor/user informed. The visitor/user is requested to check the content of these pages at regular intervals for possible changes. The continued use of the pages and/or services of the Website even after any changes means the unconditional acceptance by the visitor/user of the amended Terms of Use.

To learn more about our processing of personal data through the Website and related services, please read our Privacy Statement


Apart from the expressly mentioned exceptions (copyright of third parties, partners and entities), the Website contains content that constitutes intellectual property of the Company, which is the administrator of the Website and is protected by the relevant provisions of Greek and European law, as well as the relevant international conventions. This content includes, without limitation, texts, images, pictures, drawings, graphics, videos, software applications and services provided, as well as logos, names, trademarks and features belonging to the administrator and/or the persons mentioned on the Website as owners of the relevant rights, all of which are protected in accordance with the applicable legislation on industrial and intellectual property.


The Company encourages the private use of the content of the Website for personal information, as well as its use for educational or research purposes. Use in the context of a business or service or organization is not private use. For educational or research purposes only, the reproduction or storage of individual pages or data is permitted, provided that they are accompanied by an indication of their origin on the Website and the names of the authors (if they appear on the Website), and provided that the relevant industrial and intellectual property rights are not in any way affected. However, visitors/users should be aware that certain files or data may be the intellectual property of third parties (partner institutions, organisations, companies, etc.), and cannot be used without the permission of such third parties (which may be indicated on the relevant indication on the Website).

It is strictly prohibited to store, reproduce, republish, transmit or distribute any part of the content of the Website for commercial purposes or for any other use not covered by the above paragraph.

The storage, reproduction, republication, transmission or distribution of registered trademarks or service marks of the Company, as well as trademarks of affiliated entities appearing on the Website is strictly prohibited.


The use of the Website must be used exclusively for lawful purposes and in a manner that does not restrict or prevent its use by third parties. The visitor/user must comply with the rules and provisions of the applicable Greek, European and international law and is obliged to use the Website in accordance with the law, morality and these Terms of Use. The visitor/user is obliged to refrain from any illegal and abusive behaviour during the use of the Website and in relation to it, and assumes responsibility for any damage caused to the Company and/or a third party due to improper or unfair use of the Website and/or the relevant services offered through it.


The Website may contain references to third party websites and/or provide now or in the future the possibility of accessing third party websites through links, "links", hyperlinks and/or advertising banners, made by other individuals and organisations.

These links are provided for the convenience of the users and to provide them with additional useful information and the use of these links will be at the sole risk of the visitor/user of the Website, while the respective websites will be subject to their own terms of use, for which the Company is not responsible and has no connection.

The Company does not bear any responsibility and does not guarantee in any case for the content, the personal data protection policy, the correctness, legality, completeness, timeliness and/or accuracy or quality of services and the security of other websites that are interconnected with the Website through such links, nor for the servers through which the Website and other websites are made available to the visitor/user. The Company is not responsible for errors or malfunction of the third party websites, as well as for any damage to visitors/users from accessing and using the information, services and products provided through them.


The Company makes every effort to ensure that all the content and information appearing on the Website is, as far as possible, characterized by accuracy, clarity, correctness, completeness, timeliness and availability, but does not guarantee that the pages, services, options and contents will be provided without interruption and without errors, as well as that errors will be corrected. Also, the Company does not guarantee that the Company or any other related website or the servers ("servers"), through which they are made available to the visitor/user, are provided free of "viruses" or other harmful components. The Company does not guarantee under any circumstances the correctness, completeness or availability of the contents, pages, services, options or their results. The Company shall not be liable for any form of damage suffered by the visitor/user of the pages, services, options and contents of the Website which he/she undertakes on his/her own initiative and with knowledge of the Terms of Use.
Each visitor/user must take all appropriate security measures (e.g. anti-virus programs, etc.) before any "loading" from the Website. The cost of any corrections or repairs is borne by the visitor/user of the Company without incurring any liability or charge. The visitor/user is responsible for accessing the services of the Website and such access may require the payment of fees to third parties (e.g. internet service providers, internet time charges). The visitor/user is solely responsible for paying the relevant fees. Furthermore, the visitor/user is solely responsible for equipping himself/herself with the necessary technological means to access the services of the Website.


Any provision of the Terms of Use that is contrary to the law shall automatically cease to apply, without affecting the validity of the other terms.
This constitutes the entire binding agreement between the Company and the visitor/user of the Website and its services.
No modification of the Terms of Use shall be considered and shall not form part of this agreement, unless it is expressed and evidenced in writing and incorporated into these Terms of Use.
These Terms of Use, as well as any modification thereof, shall be governed by and interpreted in accordance with Greek law, European Union law and relevant international treaties. The courts of Serres, Greece shall have exclusive jurisdiction to settle any dispute.


You have the right to return the product you received within 14 calendar days and request its replacement with another size or another product. We emphasize that the date of dispatch of the returned product is considered to be the date indicated on the receipt, for the purpose of checking the timeliness.
For returns within Greece, the return costs are the responsibility of the person making the return.
In any case, the returned products must be in the condition in which they were received by the customer. This means:
They must be free of damage and their packaging must be those that normally accompany the product
If the above conditions are met, you are free to send it back to us for a replacement, after contacting our customer service department. Otherwise, we reserve the right to refuse to accept the return.
The exchange procedure is simple and is always done by contacting us by phone, on 23210 55035. Please clarify that, changes are always made at the current price of the product with the extra charge shown above. In the event that the new product you choose has a lower price than the one you are returning, you will be entitled to a credit.


In cases in which, through the proven fault of Multibags IKE, products of poor and defective quality or due to an error in the receipt of the order, in the invoicing, in the shipment, damaged in transit, with poor packaging, etc. were sold, then Multibags IKE assumes full responsibility for the replacement, the cost of return, as well as the costs of reshipment.
In order to determine if the product is defective you should email us at team@multibags with photos of the product, showing as detailed as possible the problem, in order to be checked by the competent department of the company. If you send us the product without following the above procedure, you will be fully responsible for all transport costs of the product in addition to those incurred and our company reserves the right to refuse to accept the product. The conditions of return remain the same as those mentioned above.


In the event that you place an order, it is dispatched to you and you refuse to accept it, you will be fully liable for the transport costs, both for the dispatch of the order from us to you and for the return of the order from you to us.


It is possible to cancel your order in the following circumstances:
Before the dispatch of the product: Cancellation is possible by sending an e-mail to team@multibags.com or by calling 23210 55035 daily, Monday to Friday 09:30 - 17:00.
After receipt of the product, you can exercise your right of withdrawal within 14 calendar days from the day of receipt of the product. It is clarified that in order to proceed with the return of the product, the conditions mentioned about the damage of the returned products etc. must be met.
Within 14 calendar days from the day you received the product, you have the right to return it and receive your money back in the form of a credit. The refund will always be made at the original purchase price of the product, minus the cost of transport costs, or at the absolute price of the original purchase, if the product is deemed unsuitable due to Multibags' fault.
As a reminder, a refund will only be made if the right of withdrawal is exercised. In case of exchange with another product of lower value, you are entitled to a credit note.


+30 215 5000 300 / +30 23210 55035